Support and Guidance
Support for you, and your pension.
Understanding your pension can feel challenging. This page brings together trusted guidance and resources to help you make informed decisions and plan for your retirement.
Support from the Scheme
The Scheme administrator is always available to help with any queries related to your pension in the Scheme and offers an online portal to help you manage your Scheme wherever you are.
Our in-house pensions team can also help if you have any queries, you can find their details on the Contact page.
We have compiled a list of commonly used terms to help guide you through pension language, and the Scheme booklet is available in the library if you’d like more information.
Free and impartial pension guidance
Planning for your future can feel overwhelming. You can get help making sense of your options with free, impartial guidance from MoneyHelper.
MoneyHelper is a government-backed service that provides clear, independent information about pensions, retirement planning, and managing your money. On MoneyHelper you can:
- Learn more about how pension work
- Explore helpful tools and calculators to support your planning
- Understand the options available to you when you start thinking about taking your pension
- Access step by step guides on a wide range of pension topics
If you are unsure where to start with your pension planning, MoneyHelper can be a really helpful first step. Visit www.moneyhelper.org.uk or call 0800 011 3797 for more information.
The official UK Government website also offers a range of reliable information and public services. It offers clear guidance on workplace pensions, the State Pension, and other State benefits. You can also find practical tools, calculators, and instructions to help you understand your options and make informed decisions. You can visit www.gov.uk to get started.
Finding regulated financial advice
Guidance services can help you understand your options, but you may want personalized financial advice when making those important decisions about your financial future.
A regulated financial adviser can review your circumstances and provide recommendations tailored to you. If you decide to seek advice, it’s important to check they are authorised and regulated.
You can do this by searching the register provided by the Financial Conduct Authority.
Also in this section
OneView gives you secure, online access to your pension information anytime, anywhere.
Understand how your pension may support the people you care about
Make sure we know who should receive benefits from your pension
Guidance on how to let us know if a member has dies, and what happens next